Privacy Policy
How Welch Surfacing Ltd collects, uses and protects your personal information.
Welch Surfacing Ltd("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have in relation to it. It applies to information you share with us through this website, by phone, by email or via WhatsApp.
Last updated: July 2026
1. Who we are
Welch Surfacing Ltd is a company registered in England and Wales (company number 17294032), based in Bishop Auckland, County Durham. We are the data controller responsible for your personal data. You can reach us at info@welchsurfacing.co.uk or on 0800 056 7160.
2. Information we collect
When you request a quote or get in touch, we may collect:
3. How we use your information
We use your personal data to:
4. Lawful basis for processing
We process your data on the basis of your consent (given when you submit an enquiry), to take steps at your request before entering into a contract, and for our legitimate interests in operating and improving our business. Where required by law, we rely on your consent, which you can withdraw at any time.
5. How we handle enquiry form data
When you submit an enquiry through this website, your details are used to respond to your request and prepare a quote, relying on the lawful bases set out above. To deliver and keep a record of your enquiry, we use trusted providers who process the submission on our behalf: our website partner Digital Five and its email provider (Postmark) deliver the enquiry to us and hold a secure archive copy so nothing is lost in transit. These providers act only on our instructions and do not use your information for their own purposes. The archived copy is retained only for as long as we need it to manage enquiries. To ask about, access or delete data held about your enquiry, contact us at info@welchsurfacing.co.uk.
6. Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us run our business (for example, IT and communications suppliers), and with utility companies, site owners or contractors where this is necessary to carry out your project. We may also disclose information where required by law.
7. How long we keep it
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.
8. Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at info@welchsurfacing.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
This website uses a cookie banner to manage your consent. Strictly necessary cookies, including the record of your cookie choices, are always active so the site works. Beyond those, our location pages include an embedded Google map, which can set third-party cookies and read your IP address. That map loads only after you accept the relevant category in the cookie banner. You can change your choices at any time through the banner, and you can also control cookies through your browser settings.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch: